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Project Management

Document Writing

Our documentation course explains the hierarchy and structure of information to be placed in your quality manual, procedures, instructions, and forms.

Practical exercises help students gain the necessary skills for writing readable and usable documents. These exercises can be tailored to produce some of the key documents in your project plan.

Individual assistance can be arranged in document clinics to help authors prepare process flowcharts and write their assigned documents. If desired, our consultants can write the necessary documents with input from the process owners and users.

Our coaches will help you step through the writing process:

System Procedures

The purpose of a procedure is to specify the way an activity is performed. It identifies what is done and by whom. It defines when and where the activities are performed. It even explains why the activities are done.

However, if detailed directions on how to carry out a task are needed, the procedure normally refers to a work instruction for more of an explanation.

Some specific procedures are required by ISO 9001. Others are necessary as seen fit by the organization to ensure critical activities are properly handled.

The procedures themselves are proof the necessary documentation is in place, plus they generate quality records for evidence of process compliance.