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Quality Training

Drive Down Costs with Process Mapping

Process mapping is one of the fastest ways to lower errors, increase productivity, and improve customer service. Drawing on years of valuable, real-world experience across a variety of industries, our instructors teach attendees to map their business processes and identify critical areas for improvement.

Your business processes are the real interface with your customers. Analyzing your business processes enables you to develop your organization and improve its effectiveness and quality of work. Managing your key processes efficiently is critical to the success of the company.

Process mapping is a simple way of rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure and focus on the processes that are the core of your business. Process mapping allows you to analyze the way your organization really operates, identify opportunities for improvement, implement changes and increase customer satisfaction.

What Is a Process Map?

A process map is a visual tool used to illustrate your core processes. It is a communication tool, a planning tool, and a tool to drive unnecessary costs out of your organization.

Benefits of Process Mapping

Improve Your Processes

Processes are the most effective way to manage an organization at any level and eventually support its overall goals. By improving processes, a business or organization can improve internal efficiencies, effectiveness, adaptability and customer service.

Improving your processes includes:

What You Will Learn

Thorough an engaging combination of focused discussions, classroom exercises, and interactive workshops, you will learn the following important skills:


As a course participant, you will receive a CD-ROM containing the following valuable resources:

Who Should Attend